Jolia Support
Help with your account, safety, and app experience.
Find quick answers below or contact us directly. Please do not include passwords, full payment details, or other sensitive information in your message.
Contact us
For account questions, privacy requests, safety concerns, or technical help, email Jolia Support.
zandersharp262@icloud.com
Include useful details
Your Jolia user ID, iOS version, device model, and a short description of what happened help us review your request.
Common questions
These steps refer to the current Jolia iOS app.
Who can use Jolia?
Jolia is intended only for people aged 18 or older. Users must provide an accurate date of birth during registration.
How do I report or block a user?
Open the user's profile and choose Report to submit a reason, or choose Black to block the account. You can review blocked and reported users from the Profile tab.
How do I delete my account?
Open the Profile tab, scroll to the bottom, select Delete Account, and confirm. Account deletion may be irreversible and can result in the loss of unused diamonds, gifts, room records, and other app data.
How do diamond purchases work?
Diamond packs are consumable in-app purchases processed by Apple. Open Profile, select My Banlance, choose a pack, and tap Pay. Diamonds have no cash value and cannot be redeemed for money.
How do I request an App Store refund?
Apple processes App Store payments and refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
How can I change app permissions?
Open iOS Settings, find Jolia, and adjust camera, microphone, photo, or notification access. Features that need a permission may be unavailable when that permission is disabled.
Where can I read the policies?
Read the Privacy Policy and User Agreement and Community Guidelines on this website or from the Profile tab in Jolia.